Solution Manager ITSM system for Commerce Zone

Blue Pencil has successfully delivered and implemented the Solution Manager ITSM (IT Service Management) system for Commerce Zone to assist with the SRM Support process. Commerce Zone is already receiving value out of the implementation as it enables incidents to be raised for our customers, in accordance with documented Incident handling procedures. It also forms the basis for our centralised … Continue reading


Blue Pencil successfully delivered and implemented Solution Manager’s ITSM (IT Service Management) system for Barnstone. This was part of the mandatory requirements for the SAP PCoE Certification program. Barnstone is already getting value out of the implementation. Barnstone is already getting value out of the implementation.  Click here to download endorsement letter … Continue reading


SAP Solution Manager 7.0 Upgrade to 7.1: Root Cause Analysis Service Desk ChaRM … Continue reading

De Beers Group Services

De Beers Group Services SAP Solution Manager 7.1 installation Root Cause Analysis Solution Documentation Service Desk CDMC Test Automation Framework … Continue reading

Standard Bank of South Africa

Standard Bank of South Africa SAP Solution Manager 7.1 installation Root Cause Analysis Technical Monitoring Business Process Monitoring CDMC Configuration Validation Full ‘Run SAP like a Factory’ rollout with SAP MaxAttention … Continue reading

Air Liquide

With the guidance of Blue Pencil Consulting, Air Liquide utilised the Solution Document Assistant to re-engineer our business processes. The Solution Document Assistant enabled us to create a business process structure in minimal time. Mamadou NDIAYE Program Manager Africa & Middle East Common Business System Air Liquide Pty Ltd … Continue reading

City Of Johannesburg

SAP Solution Manager 7.0 configuration Root Cause Analysis Business Process Monitoring Service Desk ChaRM Click here to download endorsement letter Business Process Operations The City of Johannesburg appointed Blue Pencil Consulting (Pty) Ltd to guide them in the implementation of Business Process Monitoring. The key IS-Utilities processing jobs were initially selected. … Continue reading

South African Airways

Generic Documentation and Training, E-Learning Programme Created Client Specific Training Material Training of End-Users Creation of E-Learning Programme Launch of E-Learning Programme Blue Pencil won the tender to assist SAA with the on going training and documentation of their SAP solution. We upgraded their current material and developed new material for key projects. Our responsibility was to transfer our knowledge … Continue reading

SAB Miller

Global Template Implementation: Created Generic Training Material Created Country Specific Training Material In Country Train-the-Trainer Simulation development Blue Pencil assisted SAB and other parties in developing training material for their Global Implementation. The modules implemented were HCM, FI, BPC, FSCM, Commercial and Manufacturing. … Continue reading