SUPPORT SERVICES | Flexible structured services
Get the highest quality Support for your small or medium business with cost-effective and structured solutions.
We offer flexible services to meet individual business requirements, with a core focus on SAP.
Our Structured SAP Support Services model has been designed to meet the needs of any customer regardless of the complexity of their SAP applications. This model is based on extensive use of SAP Solution Manager IT Service Management (ITSM).
We deliver incident management and personalised technical, functional and training support including:
- Fixed support hours (per month or per annum)
- SLA Based Support
- Level 1, 2 and 3 Support
- Monthly Reporting
- Optimization and Performance Improvement
- Recommendations/Road Map Services.